Privacy & Acceptable Use Policies

Privacy Policy


The latest revision of this Privacy Policy was published on 11 March 2023. Please check back regularly to keep track of any Privacy Policy updates.

R8ER LTD respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website ( and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how R8ER LTD collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, service or take part in a competition.

It is important that you read this privacy policy together with any other privacy policy, cookie policy, or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


R8ER LTD is the controller and responsible for your personal data (collectively referred to as R8ER LTD, "we", "us" or "our" in this privacy policy).

Contact details

Full name of legal entity: R8ER LTD

Email address:

Postal address: 85 Great Portland Street, First Floor, London, W1W 7LT, UK

2. The data we collect about you

Personal data, or personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Automated information when you visit our website we receive and collect information, which may in certain circumstances constitute personal data and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Website Analytics tools we use analytics services by third parties to collect information about the use of this site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
  • Information Logs when you visit the site, view content provided by us, use our services, use our chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or services.
  • Other information we also receive and store any information that you provide on our site, our chat service, any forms on our site, data regarding education or employment history, email, telephone, Company’s data or any other type of communication. Whenever you contact us or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

  • analytics providers such as Google;
  • advertising networks such as LinkedIn;
  • search information providers;
  • contact, financial and transaction data from providers of technical, payment and delivery services such as Stripe and DocuSign; or
  • identity and contact data from publicly available sources such as Companies House and the Electoral Register.

4. How we use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity 

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity 

(b) Contact 

(c) Financial 

(d) Transaction 

(e) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity 

(b) Contact 

(c) Profile 

(d) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity 

(b) Contact 

(c) Profile 

(d) Usage 

(e) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity 

(b) Contact 

(c) Profile 

(d) Usage 

(e) Marketing and Communications 

(f) Technical 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical 

(b) Usage 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity 

(b) Contact 

(c) Technical 

(d) Usage 

(e) Profile 

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)


We provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by clicking “Unsubscribe” in the marketing message or by emailing us at

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

5. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.

6. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table “How we use your personal data” above in Section 4:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

8. International transfers

Your personal data can be transferred to countries outside the EEA or the UK, including in countries that may not offer the same level of protection as in the EEA or the UK (such as, the US). We have put in place appropriate safeguards so that your personal data are and remain protected. These include implementing the most recent Standard Contractual Clauses which may require the recipient to put in place supplementary measures to ensure an essentially equivalent level of protection is provided, as in the EEA or the UK. You may obtain further information and a copy of the relevant data transfer mechanisms that we have in place by contacting us at

9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data retention

How long will you use my personal data for?

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period, the amount, nature and sensitivity of the personal data are considered, together with the necessity and purposes for the processing (including, whether such purposes can be achieved through other means) and the potential risk of harm from unauthorized use or disclosure of the personal data. In exceptional cases (e.g., in pending litigation matters or where the law requires us to), your personal data may need to be kept for longer periods of time.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  • The right to request access to your personal data;
  • The right to request that your personal data be corrected or deleted;
  • The right to request that we restrict our processing of your personal data;
  • The right to object to the processing of your personal data where it is carried out (i) for our legitimate interests unless we can demonstrate compelling legitimate grounds for the processing, and/or (ii) for direct marketing purposes;
  • The right to object to the processing of your personal data where that processing is carried out by legitimate interest (including, for direct marketing purposes) or withdraw consent to the processing of your personal data; and
  • The right to request that personal data be provided to you or a third party in a machine-readable format.

If you wish to exercise any of the rights set out above please contact us at

12. Data Protection Authority

In the EEA, you have the right to direct questions or lodge a complaint about our treatment of your personal data with our supervisory body for data protection - the Information Commissioner's Office in the UK, at any time at:

Information Governance department, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK.

13. Changes to the privacy policy

We may change this policy from time to time, so please review it frequently. If we make changes that materially affect our uses of your personal data, we will announce the changes by providing a notice through our website and/or, if deemed appropriate, by email.

Acceptable Use Policy

1. Introduction

This is our acceptable use policy. It applies to both our website at (‘the Site’) and our app (‘the App’). The Site and the App are collectively referred to as ‘the Platform’. If you use our Platform, it means that the policy applies to you and that you agree with it as part of our Terms of Service.

We may change these terms, so we expect you to check this page from time to time as the changes will be binding on you. There may also be changes elsewhere on our Platform.

2. Who we are

The Site is operated by R8ER LTD, an English company registered with company number 12770875.

Here are some important details about us:

  • Trading Address: R8ER LTD, 85 Great Portland Street, First Floor, London, W1W 7LT;
  • Registered Office: R8ER LTD, 85 Great Portland Street, First Floor, London, W1W 7LT;

3. What you must not do

You must not use the Platform to do any of the following:

  • break any laws or regulations;
  • do anything fraudulent, or which has a fraudulent effect;
  • harm or attempt to harm minors;
  • do anything with material that does not meet our content standards (these are listed below);
  • do anything with unsolicited advertising material (known as spam);
  • transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Platform or our computer software, hardware or information security
  • copy in any way or re-sell any part of our Platform (unless we allow it under our Platform Terms of Use); and
  • interfere with or damage any part of our Platform, equipment, network, software or storage arrangements.

4. Content standards

Here are our content standards. They apply to all material that you contribute to our Platform and to all interactive services. You must follow these standards carefully, but please also follow the spirit of them.

Your contributions must be:

  • accurate (if they are factual);
  • genuine (if they state opinions); and
  • within the law.

You contributions must not be:

  • defamatory, obscene or offensive; and
  • likely to deceive, harass, annoy, threaten, or invade someone else’s privacy.

Your contributions must not:

  • promote material that is sexually explicit;
  • promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation;
  • infringe anyone else’s intellectual property;
  • be used to impersonate anyone, or misrepresent anyone’s identity; and
  • encourage or assist anything that breaks the law.

5. Interactive services

Our standards for interactive services – such as chat rooms and bulletin boards – are as follows:

  • we will tell you clearly about the service;
  • we will tell you what form of moderation we use for the site and Platform; and
  • we will try to assess risks on the site and Platform (especially for children) and will  moderate if we think it is appropriate.

Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our Platform according to our standards (whether or not we have moderated the service).

6. Important notice for parents

This platform is not intended for children and we do not knowingly collect data relating to children. Use of our interactive service by a child under 13 years old is subject to parental consent.

If you permit your child to use the service, we advise you to explain the risks. Moderation is not always effective.

Please contact us if you have a concern about moderation.

7. Suspension and termination

If we think you have breached this policy, we will take whatever steps we think are necessary. These might include:

  • stopping your use of the Platform temporarily or permanently; or
  • removing material you have put on the Platform; or
  • sending you a warning; or
  • taking legal action; or
  • telling the right authorities.

We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.